Frequently Asked Questions

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Twocanbuy. Please contact us here if you think a product listed on our website does not meet these standards.
Twocanbuy offers 100% new products. If otherwise, it will be stated on the website as is the case with refurbished devices.
You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.
There are no hidden costs or charges when you order from Jumia. All costs are 100% visible at the end of the checkout process.
Prices on Twocanbuy are not negotiable. Twocanbuy has thousands of sellers who offer you the best prices and deals.
Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.
Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport.
Yes, please ensure your representative has the tracking number and a signed copy of your ID.
As long as the product has not been shipped. You can cancel your order and get a 100% percent refund within 24 hours that your order was made. More than 24 hours requires a 50% refund of the total cost of the product plus your shipping fee.
If you are a registered customer. You can go to In your Account and cancel the order pertaining to the Order.
If you ordered as a guest. You can go to the Automatic Email sent to you after you completed your order . Click "Track Order" and it takes you to the page showing your Orders and then you click the Red button to Cancel Order.
Payments on Twocanbuy can be done through a secure Paystack Credit/Debit Card Payment: We accept Mastercard , Visa Card and Verve. You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Live Chat for more information.
You may receive items in your order separately because they are sold by different sellers and are shipped at different times.
You can order as a Guest as well as a registered User. Although lots of benefits and disounts for registered Users. It only takes a minute to register.
Shopping on Twocanbuy is easy! Once you have found the product you want to buy, just follow the steps below:
Click on 'Add to cart' to add this product to your cart
Click on 'Cart' in the top right corner Register an account or Login into your existing account by entering your Email and password
Enter your shipping/billing information, ensuring your address is complete and accurate
Choose your preferred payment option Click on 'Confirm order' to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.
We will send you regular updates about the status of your order via emails. Once your order has left our warehouse, you can track its status by entering your tracking number on homepage.
There are no hidden costs or charges when you order from Twocanbuy. All costs are 100% visible at the end of the checkout process.
Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer's details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card. All payments Powered by Paystack.
When paying with Debit / Credit card on Twocanbuy, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value)/Security PoDe. Please note that Twocanbuy doesn't save your card information(unless you specify) or CVV information and you will be asked to enter it each time you purchase on Twocanbuy.
Delivery timelines vary depending on your city and your selected product. Please be informed that delivery timelines for products shipped from oversea are significantly longer than for other products. We will try to deliver in 16 days for global products
You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact our Live Chat . If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.
Yes, our delivery person will contact you to confirm your availability and exact location.
Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your 'shipping address' during checkout.
Twocanbuy delivers all across Nigeria through its own logistics & external logistics partners.
Your Order will be home delivered to your preferred Address.
No need to worry. We will help you replace your order at no extra cost .